Top Marks for SSCL Defence in Customer Service Excellence
SSCL Defence has been awarded the Customer Service Excellence (CSE) Initial Certificate Award following fantastic work by our teams in Glasgow and Gosport.
SSCL Defence scored above and beyond in the requirements for Customer Service Excellence in the following areas:
• Developed customer insights about our customer groups to better understand their needs and preferences.
• Made particular efforts to identify hard to reach and disadvantaged groups and individuals and developed our services in response to their specific needs.
Michelle Gillespie, Chief Operating Officer, for SSCL Defence, said: “We are thrilled that the hard work and spirit of our teams has been formally recognised in this accreditation. Well done to everyone who displayed such brilliance in achieving this. Great work all!”
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