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In 2023 the Contact Centre Service achieved 100% of SLAs and KPIs – that’s 1,464 KPIs a year and 122 a month delivered! Our multi award-winning Contact Centre Service is renowned for:

  • Achieving one of the lowest attrition levels 14% across the UK Contact Centre industry.
  • Investing in modern technology capability including Omnichannel, Automation, Artificial Intelligence, Quality Management, Workforce Management.
  • Leveraging our parent company, Sopra Steria’s position as a leading European technology Group.
  • Our corporate Social Value to support and invest back into all the communities we serve.

We support critical and secure public services such as the Prison Enquiry Helpline and Children’s Funeral Fund for England, which require skills and knowledge to deal with customers with highly complex issues and identify vulnerable individuals and provide support and signposting for them.

If you want to understand in detail what more we do and what we can do for you to deliver the highest quality public services, please contact us now.

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Case studies

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