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SSCL is deploying robotic process automation as part of our work to support faster and more intuitive services which have user experience at their heart. Here we showcase two examples of where we have built RPA in-house to transform efficiency. As the case study says, “These bots don’t get bored or make mistakes. They can instead churn out task after task at speed, making them perfect for repetitive tasks that humans don’t enjoy – and freeing up team members for more challenging, rewarding and customer-focused work.”