"The brand refresh reflects what SSCL is today – a values-based, successful organisation where our customers are central to everything we do”
New look reflects a changing SSCL
SSCL is starting 2021 with a new look – one that reflects the evolution of the SSCL business and the focus on our customers. The brand refresh will be launched on Monday 1 March. At SSCL we have a well-established track record of delivering business critical shared services, digital solutions and innovation for our Government, Police and Defence customers.
SSCL employs around 2,500 people and we are proud of the role we play in transforming business support services, delivering digital solutions and innovations that make things easier for our customers. We are also proud that over the last seven years we have delivered over £350m of savings for the public sector, providing more funds for front line public services.
Our business focus is “Shared Purpose – Unique Solutions” and our emphasis on improving the customer experience and the customer journey has shown an increase in our Net Promoter Scores over the last couple of years.
Our operational resilience during the COVID-19 pandemic demonstrated our speed and flexibility when faced with the unexpected and our determination to go the extra mile to ensure continued delivery of critical services for all our customers.
So why re-brand an already successful business? There are a number of reasons.
Our business is much bigger and more complex than it was when we launched the Joint Venture in 2013. Today we have four individual sectors : Government, Defence, Police and Resourcing Services – and we also have a fast-growing Consulting business.
Our services for public sector have also expanded as we now deliver digital solutions that better meet the individual requirements of our customers. In addition to core business support services – Finance and Accounting, Procurement, HR & Payroll, Pensions Administration – we also deliver Contact Centre services at size and scale as well as Complex HR Case Management services.
We have also developed Resourcing Services to include recruitment for the Metropolitan Police Service, prison officer recruitment for the Ministry of Justice and Job Centre work coaches for the Department for Work and Pensions.
Our Intelligent Ecosystem is driving digital capabilities that have transformed our services and provide a unique personalised customer experience. Our track record of innovation and robotic process automation increasingly help our clients to move their services to the Cloud.
“The brand refresh reflects what SSCL is today – a values-based, successful organisation where our customers are central to everything we do” says CEO David Morris. “We have a track record of working with customers across the public sector over the last seven years and have a unique insight into their strategic priorities, their people and their culture”.
“This experience, combined with our wide range of capabilities, means we’re increasingly acting as a strategic delivery partner, helping our clients to shape their future requirements and then working with them every step of the way up to implementation and beyond.”
The refreshed brand will be phased in from Monday 1 March with the launch of a new SSCL website showcasing our services, our insights and examples of the ways in which we support Government, Defence and Police customers.