Customer outcomes and satisfaction
Omnichannel customer choice experience.
Delivering exceptional customer satisfaction.
Data informed decision-making.
Powered by AI.
Supporting complex conversations.
Connected across all channels.
Our Customer Experience Management Hub is renowned for:
- Achieving 100% of SLAs and KPIs in 2023, 1,464 KPIs a year, 122 KPIs a month.
- Achieving one of the lowest attrition levels (14%) across the UK Contact Centre industry.
- Investing in the latest technology capability including Omnichannel, Automation, Artificial Intelligence, Quality Management, Workforce Management.
- Leveraging our parent company, Sopra Steria’s position as a leading European technology and consulting group.
- Our corporate Social Value to support and invest in all the communities we serve.
