Flexible and cost effective omni-channel solutions
Are you looking to upgrade your contact centre services? Not sure how to incorporate an omni-channel approach into your existing set up? SSCL’s Contact Centre service offers you a flexible, bespoke, highly cost effective and fully omni-channel solution that meets all your customer contact needs.
Scalable, high performance and future proofed
Our innovative, automated services help you transform your existing contact services into high performing, future-proofed solutions. No matter how large or complex your requirements, we can design a solution and scale our resources to meet your ever-evolving needs.
Service+ powered by AI and advanced analytics
It’s a fact that the future of contact centre service is omni-channel. That’s why in 2021 we introduced SSCL Service+ to streamline all our customer contacts, delivering a much better customer experience as well as greater insight into query resolution.
Service+ combines advanced analytics, artificial intelligence and natural language processing to offer users a modern, seamless user journey, regardless of device, need, channel or context.
‘Single touch’ user journey delivers access to all services
SSCL Service+ gives users access to a range of channels and services when, where and how they need it. Contact Centre users will be instinctively guided to the simplest solution that meets their needs. This means they only need to ask once and will then be presented with the full range of contact centre services at their fingertips.
To find out more about our market leading Contact Centre solutions, contact us here.
Hr case management
Focusing on the health and wellbeing of your people
Managing people is one of the most challenging and complex tasks in any business. It’s a fact that employee expectations and needs are changing, so it’s vital that organisations can anticipate and meet ever changing requirements to look after the health and wellbeing of their people.
Keeping up with the latest legislation and best practice is challenging for managers who are not HR professionals. From recruitment, retention and inclusion, attendance, discipline, grievances, probation and performance through to staff development, training and senior management coaching, there are so many aspects to people management.
A supportive and accessible HR case management solution
SSCL’s HR Case Management Service reinforces existing relationships between managers and their people. We provide expert organisational advice when and where it is needed, encouraging reflection and good decision making whilst navigating complex HR cases.
Our expert team of HR specialists supports your managers to look after their people. We help to boost the development of management capability and instil confidence, offering formal and informal coaching to managers. We also offer Q&A sessions and a range of HR ‘masterclasses’.
Underpinned by the latest digital technology
We have developed a specialist app – ‘Case Management for Professionals’ which offers a range of channels for managers to engage with our services. We also provide an easy-to-use document repository solution which builds a digital file per case. This means that everything is in one place, providing easy access and a quick referral back to original documents if needed as part of an appeal or tribunal activity.
Always on and always available
Requests for help and support can be quickly and simply raised via our digital platform, My Hub or from your own HR platform. And we are always available and ready to help on the phone at our HR Case Management Contact Centre.
Take a proactive approach to people management
We know that you’re incredibly busy with BAU. That’s why we don’t wait to be contacted. Instead, we take a proactive approach to looking after your people. We use data extracted from your HR system to identify where issues may develop or support required. This can be based around things like absence trigger points or other flags/indicators.
When this happens, we initiate a case and prompt you to take action.
To find out more about how our specialist HR Case Management solutions can make a real difference to your organisation, get in touch here.
Diversity and Inclusion
Inclusivity promotes trust and confidence
Treating everyone fairly, with dignity and respect is vital, especially for Public Sector organisations. Ensuring your organisation is genuinely inclusive and representative across society promotes trust and confidence and helps customers and staff feel empowered to speak and contribute.
Diverse teams make better teams
We all know that teams made up of different types of people deliver better results. They bring diversity of thought, experience, and perceptions. It’s a fact that ‘unconscious bias’ exists – but it’s important to recognise and address it from the start. How? With specialist training to ensure greater insight into decision making.
Bespoke D&I solutions – tailored to meet your needs
At SSCL, we design and deliver niche services and solutions that help to make the workplace a better, fairer and more productive place. We know that each business has different challenges, strategies and aspirations, so we tailor every solution to you.
SSCL D&I solutions in action – retaining vital talent
A recent project has involved helping a client to broaden diversity and inclusion in their business by developing a parental support service to improve the experience of new and expectant parents.
This new service offers information, process management and practical help to managers when looking to make adjustments. These involve arranging suitable maternity uniforms as well as introducing newsletters and ‘calls’ to support parents to remain connected with the organisation during parental leave.
The result? The client has retained vital talent and over 850 new parents have enjoyed a momentous time in their lives, while being wholly supported by their employer.
To find out more about how our D&I services can help to make your workplace a better, fairer and more productive place, get in touch here.
Expert support across the end-to-end employee experience
Are you looking for some additional support to look after your people? Is your HR team shorthanded? SSCL’s extensive end-to-end services don’t just help you recruit and pay your teams. We also provide strategic support across every element of the employee experience.
Comprehensive employee Lifecycle Services
Our skilled teams of experts provide comprehensive, highly efficient management from day one of an employee’s time in your organisation. From updates in employee circumstances, working hours, grading and personal details to absence, benefits, attendance and employee termination, we’ve got the expertise and experience you need.
Backed up by trusted HR advice and guidance
Free up your teams to focus on business-critical tasks by letting us manage your HR advice and guidance as well as your learning and development, administration and performance. Trust our experts to produce comprehensive management information reports on all aspects of the employee experience so you’re always up to date with what’s happening.
Payroll and Expenses management– on time, every time
Let us use our experience, knowledge and technology to deliver efficient, accurate and timely processing of payroll and expenses systems. Our services encompass account maintenance and non-employee payroll administration, including a range of voluntary deductions, allowances, special payments and pension schemes. The result? All payments are made on time, every time giving you total peace of mind and assurance.
To find out more about how our employee services can make a real difference to your employee experience, get in touch here.
Accelerate high volume recruitment campaigns
Are you running high volume recruitment campaigns? Do you need to speed up your recruitment process? Looking for expert support with specific parts of the resourcing journey? At SSCL, we’ve got the resourcing expertise and tools to help.
Streamlined support across the entire recruitment process
We offer a comprehensive, end-to-end resourcing solution, delivering specialist support across all parts of the recruitment process. From attracting and engaging candidates, selecting and assessing individuals for specific roles through to onboarding successful candidates, our solutions streamline and accelerate the entire process.
Effective and affordable with proven results
We can mobilise quickly with proven approaches that adapt to meet your budget and expectations around speed to hire. We have a track record of success, managing numerous successful campaigns for Government and many public sector clients including the Metropolitan Police Service, the Royal Navy and HM Prison & Probation Service.
We know that getting potential candidates’ attention is key. We leverage the latest digital technologies and analytics to post and track vacancies on targeted channels and broader interest job sites. We also design purpose-built customisable microsites to direct all activity and focus responses.
We continuously target potential candidates through platforms like LinkedIn, Facebook, Instagram and Snapchat,
Find out more about our candidate attraction services here:
Keeping potential candidates engaged through the recruitment process is complex. We use transformative Virtual Reality (VR) technology so candidates can experience your organisation without leaving their home.
We support candidates on a 121-basis using text, live chat, chatbots as well as more traditional telephone and email support.
Our service can flex to the size and scale of your recruitment campaign – no matter now large.
Find out more about our candidate engagement services here:
Selection and Assessment
We screen applicants using a variety of methods from automated processes through to video interviews and assessments that simulate work scenarios through to face-to-face meetings at our assessment centres.
Our specialist assessors handle all aspects of the process from scheduling to administration of the entire assessment process.
Find out more about our selection and assessment services here:
We prepare successful candidates with a comprehensive on-boarding process, ensuring they are excited and focused to start their new role. Our fully customisable portals welcome candidates with bespoke interactive content and keep them up to date with vital information about your company. We also carry out vetting, essential for most public sector clients.
Our GDPR-compliant Electronic Pre-Employment Check (ePEC) digitally captures all candidate data and checks on a single, paper-free system, accelerating the vetting process and significantly cutting down pre-employment timescales.
Find out more about our onboarding services here:
Data & Insights
Make better business decisions using your data
Are you really making the most of your data? We offer a range of enhanced and secure Data & Insight services that transform your data into focused analytics, empowering you to make better, well-informed business decisions.
Simply put, we take your data and transform it into valuable and actionable insights. These can be provided at a department level, or we can ‘deep dive’ to provide you with a more detailed analysis.
Our analytics services give you the ability to diagnose, predict and even prevent business issues using data. Let us guide you on your SOP to SaaS journey, supporting the creation of a more ERP-agnostic environment.
Harness the power of Big Data in your business
Our Data Warehouse solution collates data from a number of sources including our operating platform and other SaaS applications. Our team of expert data scientists, architects, data analysts and developers work together to capture the right data sources to meet the objectives of your business.
View and analyse your data when, where and how you want
Once your data is uploaded to our data warehouse, we create a range of reports, visualisations and dashboards to enable you to investigate and analyse your business performance using up to the minute data.
We can also structure, model and share data, ready for you to create your own analytics using your own platforms and tools.
Did you know?
Around 93,000 Government users use SSCL Analytics and Business Intelligence services
We operate 82 Live Applications and data models as part of our Analytics Services
4 weeks to delivery data consultancy POCs
We delivered 240 bespoke client insight and analytics work packages in 2021 driving actional insights and solutions for our clients’ business challenges
There are 80+ members of our Analytics Practice including 25+ data scientists, architects, data analysts and developers across SSCL Government, Defence and Police, delivering services for clients and our business community.
Contact us here to find out more about our range of data services and the ways we can support you on your data driven journey.
finance and accounting
More control and better management information
Do you need some additional finance and accounting support? Are you looking for some specialist financial assistance? SSCL’s comprehensive Finance and Accounting service offers expert support where and how you need it, giving you the power to plan, evaluate and make critical decisions.
We encompass all finance and accounting areas including:
Our expert teams manage period and year-end accounting processes as well as the production of standard and statutory financial statements. At all times, we focus on giving you accurate, insightful and topical management information so you can make day-to-day decisions with confidence.
We work seamlessly with your organisation to analyse financial information and prepare management reports and accounts. We work with openness and transparency, communicating the details quickly and accurately so you are always in control and able to evaluate the situation and plan next steps.
Our highly skilled professionals are adept at managing both customised and secure general ledgers. Our service encompasses everything from full integration of sub-ledgers and VAT reporting and accounting to fixed asset management, cash management, bank reconciliation and inter-agency accounting. We also provide a comprehensive reconciliation of balances and client-specific reconciliation performance reporting, giving you full balance sheet assurance.
Additional Accounting Services
Our Finance and Accounting Services extend beyond day-to-day operations to managing more complex areas. We can provide specialist advice on a variety of areas including: treasury management, VAT, tax and technical financial matters as well as support for project delivery and roll out of new processes.
Revenues and Billing
We offer a range of revenue and billing services including customer management, invoicing and billing, income collection (including managed Direct Debit collections), debt management, revenue reporting and credit checks. We are also adept at delivering bespoke debt management solutions.
To find out how our range of finance and accounting services could support your business get in touch here.
Maximise your buying power and streamline your procurement process
Is your procurement function as efficient as possible? Are you looking to find savings opportunities? Do you need some expert help and support throughout the procurement journey?
SSCL’s procurement team combines commercial expertise with extensive public sector experience to maximise the buying power that comes with economies of scale, helping you achieve better value and save money.
Tap into our procurement expertise
All our qualified buyers are CIPS (Chartered Institute of Purchasing and Supply) qualified, so offer expert help and support based on industry best practice. We combine commercial expertise with extensive public sector experience to offer a broad range of procurement services encompassing:
Strategic procurement support
Administration of Government procurement cards
Catalogue & non-catalogue requisitions
Procurement compliance monitoring
Contract & Supplier management
Purchase order creation and dispatch
Spend analysis and reporting.
To find out more about how our procurement services can improve the buying process and deliver savings, get in touch here.
Keep up with the latest thinking and best practice
It can be challenging to keep up with the latest thinking and best practice in your industry or business area. That’s why it’s so important to embed a learning culture within your organisation, ensuring the continuous development of knowledge and skills.
The training you need, when and how you need it
At SSCL, we offer an extensive range of learning services, ensuring you and your people keep up to date and relevant. SSCL’s transformative Learning Services can deliver the training you need, when and how you need it. We ensure that our learning and development solutions are tailored to your organisation’s objectives and delivered in a way that best suits the culture and style of your organisation.
End-to-end bespoke Learning and Development solutions
We offer learning packages at all levels – from basic in-person sessions to advanced E-Learning. Our team, consisting of specialist consultants, e-Learning designers and learning management system developers, create a tailored end-to-end learning management solution that’s right for you.
Our learning designers work with you and your teams to define your objectives and decide the most appropriate learning method for your organisation. We then develop these into initial ideas through to full design and implementation.
Flexible, high performing learning services
We operate to defined, visible Service Level Agreements (SLA), assuring you of the highest quality service. Our learning can be taken in conjunction with our Learning Management System (LMS) (myLearning) or delivered via an existing LMS provision. All our learning programmes are costed on a volumetric basis, so you only pay for what you need.
To find out more about how our learning services can support your organisational learning objectives, get in touch here.
An engaging, highly effective pensions process
Ensuring pension members feel involved in the management of their pension is a challenge for many organisations. At SSCL, we’ve harmonised people, processes and technology to provide the highest quality and most efficient pension administration service.
Our specialist range of services makes it easy for members to get involved in their pensions. We work hard to ensure individuals understand their pension service, allowing them to make fully informed decisions that support their retirement goals.
Delivering the optimal pension experience
Our focus is to improve the customer experience, creating an engaging and accessible service whilst increasing efficiencies and reducing employer administration and costs. Our services flex to accommodate changing circumstances and are developed with continual service improvement built in.
Proven expertise in Pension Administration
SSCL has a large, diverse and highly skilled team of pension administrators, delivering major and often complex pension schemes including the UK Armed Forces, 17 Public Sector agencies and the Police.
Global digital transformation excellence
SSCL’s parent company, Sopra Steria, is a European Tech leader recognised for its consulting, digital services and software development. With 47,000 employees in 340 countries, Sopra Steria places customer and user experience at the heart of everything it does and is committed to making the most of digital technology to build a positive future.
SSCL’s track record for service excellence combined with Sopra Steria’s scale and global digital transformation capabilities, provides our clients with the opportunity to realise the much-needed transformation of Pension Administration.
Together we carry out Pension Administration for over 1.4 million members and provide a range of pension and retirement advisory services to clients in the UK, Europe, Hong Kong and Malta.
Did you know?
We manage the pensions for 410,000 UK Armed Forces Veterans
We deliver pensions administration and advice to c200,000 Regular and Reserve service personnel
We handle more than £550M monthly for UK Armed Forces
We deliver pension services across Government agencies to c260,000 employees
To find out more about how SSCL can help you deliver an engaging, accessible and efficient pension service, get in touch here.
REGISTERED ADDRESS Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire, HP2 7AH
SSCL is a trading name of Shared Services Connected Ltd Registered in England. Registration No. 8460577
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