We’re the largest provider of business-critical support services for our Government, Police and Defence clients. We are able to translate our unique client knowledge and expertise into added value services that help the UK public sector save money.
Government is SSCL’s largest sector – we’re currently working with 22 clients across Government departments and agencies. We provide these clients with a number of support services including Finance and Accounting, HR, Payroll, Procurement, Contact Centres and Learning Services.
Our long experience of working with Government – and the fact that many of our colleagues are former civil and public servants themselves – has given us a deep understanding of our clients’ plans, priorities and processes. This enables SSCL to offer unique insights and solutions to client challenges.
We’re particularly proud of our track record of innovation. We’re working with our clients to deliver more digital, automated solutions and develop smarter processes. Right now, we’re working closely with many of our Government clients to support their transition to Cloud-based solutions.
Our powerful combination of the right people with the right technology and ongoing innovation is allowing us to improve user experience, offer value, enhance quality and ultimately deliver better outcomes.
Some big facts about our work for Government. We:
- Have delivered savings of more than £350 million to date since 2013
- Process over £378 billion in payments each year
- Process 6.77 million transactions each year
- Process 2 million invoices each year
- Process over 1.2 million recruitment applications each year
- Provide services for around 300,000 customers
- Pay 260,000 public servants each year
- Provide shared services for 22 departments and agencies
Our core services for policing clients span the full breadth of the corporate support services and include HR and Payroll, Recruitment, Finance, Procurement, Customer Contact and IT Operations. In addition, we deliver niche expert services such as HR Case Management, Diversity and Inclusion programmes and Pension Administration. We’re a flexible partner and we can tailor the specifics of these services to the needs of the client.
Policing in the UK is challenging. Every day, our officers and staff achieve incredible things whilst working under pressure in a complex environment. It goes without saying that the services and solutions that underpin police organisations need to be attuned to their needs. Effective, intuitive, easy to navigate, and ultimately allowing officers and staff to focus on their day job – serving the community and keeping the UK safe for everyone.
It’s for this reason that the services and solutions we deliver to policing organisations take away the heavy lifting from employees and their managers. We help the individual get things right, by preventing them from getting it wrong. We focus on intuitive design to minimise training time. We listen to our users to know what needs to be at their fingertips. And we speak the language of our customers. The individual is always at the heart of the services we deliver, and we design our processes with the understanding of the daily landscape that police teams operate within. We very much see ourselves as part of the policing family, and are passionate about what we do.
We transform the technology landscape for our clients, providing a solution that spans the breadth of business support services, designed specifically for policing. With this, you get all the benefits of a technology suite approach with one technology partner, whilst also knowing that your applications are designed with policing in mind. We offer the individual a choice of channels when it comes to engaging with our service, deploy automation and artificial intelligence to maximise efficiencies, and then use our people to really impact on the moments that matter.
We deliver a range of services designed for a policing organisation. Our solutions support policing organisations to manage their business, driving both quality and efficiency into everyday corporate processes, ultimately freeing up capacity and funding that can be redirected to focus on frontline services. We combine deep expertise in business processes, digital innovation and automation capability, a focus on continuous improvement, and extensive knowledge of working in the policing sector. Having worked closely with the Metropolitan Police since 2015, we understand how best to support a complex, 24/7 blue-light service.
We’re more than the typical back-office. We work closely with our clients, living and breathing their aspirations and challenges. And we know these change over time. We work in partnership with our clients to develop tactical and strategic solutions to real business problems. We have developed a digital app to support management of assaults on police officers, something that is high on the agenda of every police force today. We have also designed high-touch support programmes as a response to inclusivity aspirations, contributing to the retention of talent.
We listen to our clients and share their challenges, we keep pace with what’s happening at a national level, and we then seek to develop innovative and effective solutions. We also understand the pressure that a limited budget generates. Our services enable police forces to make savings which can then be reinvested into frontline policing. We pride ourselves on being a flexible partner, and are committed to providing support to policing in the UK.
We are playing a central role in delivering the MOD’s 2020 vision to transform core payroll, HR and pensions services for 250,000 military personnel and reservists and 845,000 veterans.
We run the MOD’s entire end-to-end pensions process, as well as supporting with payments and compensation.
Following a successful service transfer our focus now is on transformation and value-adding technology, providing new platforms and more modern methods of working. We have also created two new Centres of Excellence in Gosport and Glasgow.
We’re introducing digital access to services such as pensions and compensation that will hugely enhance the experience of service users. Smartphone-accessible web pages will enable our customers to connect to services more directly – including an enhanced Veterans Portal.
We are also providing improved access to Armed Forces pay, pensions, military HR and administrative services – these new platforms will support more modern ways of working for MOD Defence Business Services.
Some big facts about our Defence work:
- 860,000 case files stored safely and securely
- 410,000 pension payments processed each month
- 120,000 service personnel wills safely and securely stored
Organisational success depends on recruiting the right talent – and we’re here to make that happen. Whatever your objectives, we can offer flexible, agile and tech-driven solutions that flex to meet the challenge. Clients across Government, Police and Defence trust us to make a measurable impact through everything from tailored attraction strategies to data-powered applicant tracking systems. Whether you need an end-to-end resourcing service or support for a key area, you’ll be advised by some of the best in the field.
We know there is no one-size-fits-all route to successful hiring so we create tailored journeys for your specific needs. We use insight to bring improvements, transforming recruitment processes, digitising systems and introducing innovative technologies. We believe information is at the heart of successful resourcing, which is why you can also expect next-level Business Intelligence: integrated dashboards, detailed analytics and automated reports that give fast, accurate insights.
We can adapt our approach to the recruitment challenges and context you face. So, we’ll flex our approach to meet your budget and expectations around speed-to-hire. We’ll develop strategies which reflect whether we are recruiting to roles where there is skill abundance or skill scarcity. And we’ll align candidates’ recruitment experience to your employer brand and values, while building trust and remaining authentic.
As you’d expect, accessibility and inclusion are key considerations for us and baked into every stage of our recruitment processes.
We’re working with some of the biggest names in the public sector, including the Department for Work and Pensions, the Metropolitan Police Service and the Ministry of Justice. And with over 10,000 recruitment campaigns launched and 98% applicant satisfaction achieved, our expertise is proven.
Big facts on Resourcing Services:
- We helped place 155.4 candidates in new role opportunities per day in every working day in January 2021 (for Government)
- On average, we invited 339 candidates to a job interview every working day in 2020
- We supported the Metropolitan Police in placing 12 new officers to the force every working day of 2020
- For 2020 in Police and Government, the Resourcing team received 1,254,223 applications
- We completed a total of 26,700.00 medical and physical assessments
- On a bleep test, we asked candidates to run a total of 18,581 miles – that’s equivalent to running from the UK to Australia and back!
Consulting is one of SSCL’s fastest-growing areas, driven by growing client demand and the great reputation we have built as the result of a wide range of successful assignments. SSCL Consulting aligns its structure with SSCL’s four sectors. Our experienced consultants are therefore steeped in the unique issues, challenges and opportunities facing our clients within Government, Defence, Police and Resourcing Services.
The team works closely with SSCL delivery colleagues. Our consulting projects generally require us to lead mixed teams, drawing on SME expertise from across SSCL in order to deliver the expected outcomes. We are also able to draw on the specialist capabilities available within our parent company Sopra Steria.
All our consultants have great technical knowledge, a strong delivery focus and excellent relationship-building skills. We can help you with all aspects of your transformation journey including:
- Developing your strategic thinking
- Identifying requirements associated with your transformation activity
- Working with you to agree the right way to deliver these requirements
- Helping you to realise the potential benefits.
Recent assignments delivered by the team include:
- Service reviews for the Cabinet Office, Defra and HMCTS
- Designing and setting up the Children’s Funeral Fund
- Rolling out Diversity and Inclusion reporting in the Home Office, and supporting the department with Strategic Workforce Management
- Data strategy work at the Ministry of Justice, Defra and the Cabinet Office
- Redesigns of chartered accounts, realigning financial structures to match the changes within HR in departments
- Business change management support for the Department of Work and Pension and DWP