Welcome to Shared Services Connected Ltd

HR Case Manager

The company

Shared Services Connected Ltd delivers class-leading business transformation programmes to government and public sector across the UK with a target to release one billion pounds of savings to the public purse. As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector. 

SSCL deliver a HR service to the largest police force in the UK. Policing the streets is undoubtedly one of our most important public services, and one where it’s critical to look after the people so they can give their best. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people.

We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence in Tyneview Park, Longbenton.

The day job

This is a 12 month fixed-term position

We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching.

Key Responsibilities

  • Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales.
  • Provide expert advice with mindfulness to the organisation’s policies, Police Regulations, legislation, and best practice.
  • Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases.
  •  Identify potential challenges at the earliest opportunity and seek early intervention.
  • Work with our client’s senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared.
  • Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels.
  • Offer a high-touch service at all times via telephone and email.
  • Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service.
  • Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives.
  • Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice.


Essential Skills

  • A credible HR Advisor, with the ability to quickly forge relationships, win trust and build confidence.
  • Degree qualification or equivalent and CIPD qualification would be an advantage
  • A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base.
  • Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD.
  • Experience of assessing situations and providing risk based options to address particularly complex challenges.
  • Ability to adopt a coaching and mentoring approach, developing managers’ confidence and competence to manage HR cases and make good people decisions.
  •  Excellent organisational skills, with an attention to detail in record keeping.
  •  Experience of working within a policing environment would be a huge advantage


It is a requirement of the post that NPPV1 vetting needs to be obtained.


Reasons why you should apply to us


We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about

We have an enviable client list – we work with some of the biggest names out thereWe ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count

Our goal is to disrupt the market, not just follow the status quo

Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions 

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. 

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.


Posted: 16/06/2020

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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Three Cherry Trees Lane,
Hemel Hempstead,

SSCL is a trading name of
Shared Services Connected Ltd
Registered in England.

Registration No.

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,