Shared Services Connected Ltd

Head of Assessment Delivery

Salary: £50,000 plus 15% flex

Role Overview

We are looking for a Head of Assessment Delivery to lead our London based Resourcing Team, having responsibility to deliver a face-to-face resourcing service with an ambitious assessment calendar. You will own the candidate experience, and will lead your teams to deliver the highest quality of service that ultimately, leaves candidates wanting to come back and sees us delivering the client’s Workforce Plan. There will be barriers and obstacles in your way, but you will work with client and supplier stakeholders seeking to overcome these, enabling your teams to deliver a modern and exciting candidate journey.


The scope of your service will include delivery of recruitment and promotion assessment events, ranging from small-scale assessment centres with single figure candidate numbers, to large scale examinations that attract 3,000 delegates. In addition to assessment events, you will deliver a face-to-face pre-employment screening service to ensure candidates are fit for the job, coordinate assessor training and engagement activity, deliver preparation workshops to support candidates undergoing assessment and generally act as the senior escalation point within SSCL on client premises.


Delivering the client’s annual Workforce Plan is no easy task. To do this, you will need to lead your team to work as a flexible and dynamic management team, creating an environment that allows your teams to thrive. Your team will need to be customer focussed, innovative, and committed to delivering the highest quality of service. Leadership is therefore key.


You can guarantee that no two days will be the same, but what will be consistent is your drive to deliver the best possible candidate experience and in turn, secure the best outcomes for our client. This role brings exciting opportunities as we have some big initiatives underway, along with the fact that the world of recruitment never stands still.


Key Responsibilities

    Motivate, lead and develop our teams to enable effective delivery of face-to-face resourcing services for our client.
    To plan, schedule and manage the face-to-face delivery service to achieve KPIs and SLAs, as well as building an excellent reputation in candidate experience.
    Create a culture of continuous improvement, looking to industry best practice and seeking to always stay ahead of the game.
    Be the face of SSCL on our client premises, and liaise with client stakeholders in consultancy and escalation contexts.
    Make our London site a great place to work.
    Evaluate and analyse your service, using data to understand trends.


Essential Skills / Experience

    Proven track record of leading, managing and developing teams in a transformational change environment, delivering a high-touch customer service, to a demanding and diverse customer base.
    Strong leadership skills, adopting a coaching and mentoring approach to develop your team with quantifiable success growing individuals.
    Experience of working and leading within an HR / Resourcing delivery space.
    Strong organisational and project management skills.
    Experience of delivering a service through both in-house teams and third party providers.
    Highly developed communication skills, with great attention to detail.
    Strong stakeholder / supplier management and relationship building skills, forging excellent working partnerships with clients and potential clients.


Desirable Skills / Experience

    Recruitment specialist with a comprehensive knowledge of employment law and the recruitment market place.
    Experience of organising and delivering assessment centres, or events with complex logistical demands.
    Experience of working within a policing environment.
    Experience of designing, testing and implementing recruitment solutions.


Other Requirements
It is a requirement of the post that security clearance at NPPV2 be obtained

Please contact charlotte.lawrance@soprasteriacom if you would like  to apply for the role

Posted: 22/01/2018

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Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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6th Floor, Holborn Centre
120 Holborn

SSCL is a registered brand of
Shared Services Connected Ltd
Registered in England.

Registration No.

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,