Shared Services Connected Ltd

Desktop Support Engineer

Salary: £20,000 plus Holiday, pension and 5% flexible benefit fund 

Location: Newport

Role overview  

The SSCL Newport Centre of Excellence provides HR, Payroll and Recruitment Services to a number of central government departments, currently supporting in excess of 100,000 employees.   We have a new requirement for an experienced IT Support engineer to join our IT Operations Proximity team as a Desktop Support Engineer. You will be responsible for Providing second line support and technical implementation: installation, maintenance, performance optimisation of infrastructure technologies.

This is a fantastic development opportunity for someone working in an IT helpdesk environment who wants to develop their knowledge and progress their career.   

Key responsibilities
  • Supporting a Windows 8.1 environment 
  • Supporting MS Office packages and Adobe also PCs printers, scanners and peripheral
  • Assist in supporting our Unified Comms. platform (training will be given) 
  • Involvement with new projects such as on-boarding new customers / new technologies
  • Responsibility for managing the call system
  • Providing technical support for SSCL employees by phone, email and face to face
  • Very occasional travel to other sites (York, Blackpool and Newcastle)
  • Maintain all SLA's
  • Maintain Operational and User procedures to ensure that Team Leader is informed of progress.
  Essential skills  
  • Desktop support / technical helpdesk background
  • Customer support experience
  • Excellent communications skills
  • Technical support in a Windows environment
    Security clearance You will be required to pass a SC clearance   About us SSCL is a unique partnership - a joint venture formed in 2013 between Sopra Steria and the UK Government as part of the Government's Next Generation Shared Services Strategy to deliver between £400 to £600 million of savings per annum from 2016.  Our purpose is to transform the way that these services are delivered across the public sector, streamlining systems and processes in order to deliver £1 billion of savings for Government and Police by 2020.

Posted: 08/05/2018

Big facts

Our Services

Finance & Accounting, HR & Payroll and Procurement plus specialist Government and Police-specific services.
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6th Floor, Holborn Centre
120 Holborn

SSCL is a registered brand of
Shared Services Connected Ltd
Registered in England.

Registration No.

Registered Address:
Three Cherry Trees Lane,
Hemel Hempstead,